Aokelang

Shipping Policy

Aokelang ships commercial floor machines from our factory in Hefei, China, to distributors and businesses worldwide, including the USA, UK, Germany and UAE. This Shipping Policy explains how orders are produced, packed, shipped and delivered, and what you can expect at each stage.

1. Order Processing

Every order follows these steps before shipping:

  • Quotation confirmed with model, quantity, configuration and shipping terms
  • Proforma invoice issued and deposit received
  • OEM details approved (logo, colours, labels, packaging), if applicable
  • Production scheduled and the estimated ship date confirmed by email

Production lead time depends on the model and order quantity and is stated in your quotation.

2. Minimum Order Quantity

Our minimum order quantities are:

  • Distributor orders: 10 units per model
  • OEM and private-label orders: 50 units per model
  • Sample orders: a single machine can be ordered first to test quality

Different models can be combined in one shipment to fill a container

3. Shipping Terms

We offer the following shipping terms:

  • FOB (Free On Board): we deliver the goods to the port named in your quotation; you arrange and pay for sea freight and insurance from there.
  • CIF (Cost, Insurance and Freight): we arrange sea freight and cargo insurance to your destination port.

Import duties, taxes, customs clearance and delivery from the destination port are the buyer’s responsibility unless agreed otherwise in writing.

4. Estimated Transit Times

Typical port-to-port sea freight times from China are:

  • USA West Coast: 12–20 days
  • USA East Coast: 26–35 days
  • United Kingdom and Germany: 28–50 days, depending on shipping route
  • United Arab Emirates: 18–26 days

These are estimates from the shipping line’s schedule. Port congestion, weather, customs inspections and route changes can cause delays outside our control.

5. Packaging

All machines are packed for long-distance sea freight:

  • Each machine is secured on a wooden pallet or in a wooden crate
  • Batteries are packed and labelled according to transport regulations
  • Each package is marked with the model, quantity and shipping marks
  • Packing list and operator manual are included with every shipment

Custom packaging and labelling are available for OEM orders.

6. Inspection Before Shipment

Every machine is tested before packing. In addition, buyers can choose:

  • A video inspection of the finished order before balance payment
  • A third-party inspection (such as SGS) or inspection by your own agent at our factory

Inspection costs from third-party agencies are paid by the buyer unless agreed otherwise.

7. Export Documents

Each shipment includes the documents needed for customs clearance:

  • Commercial invoice
  • Packing list
  • Bill of lading
  • Certificate of origin
  • Product certificates and declaration of conformity, where applicable

Please tell us about any special document requirements for your country when you place your order.

8. Power and Plug Configuration

Machines and chargers are configured for the destination country before shipping:

  • USA: 120 V, 60 Hz, US plug
  • United Kingdom: 230 V, 50 Hz, Type G plug
  • Germany: 230 V, 50 Hz, Type F plug
  • UAE: 230 V, 50 Hz, Type G plug

Please confirm your country’s power requirements when ordering.

9. Shipping Damage and Claims

If your shipment arrives damaged:

  • Note the damage on the delivery receipt before signing
  • Take clear photos of the packaging and the damaged items
  • Contact us within 7 days of receiving the goods at info@aokelang.com

For CIF shipments, we will help you file a claim with the cargo insurer. For FOB shipments, claims are made with the insurer you arranged.

10. Contact Aokelang Sales Team

For shipping questions, quotations or order updates, contact our export team:

We reply within 2 hours on working days (China time).

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